Call Statistics – Clever Call Handling from Windsor Telecom

030x numbers have been specifically reserved for use by the Public Sector and non-profit organisations. Windsor Telecom has millions of highly memorable 03 phone numbers to choose from. Design your perfect inbound call solution to compliment your perfect phone number.

Emergency Services »
Windsor Telecom provide phone numbers and bespoke call handling solutions to:
North East Ambulance Service NHS Trust
East Sussex Fire & Rescue Service
Northamptonshire Fire & Rescue Service
Northamptonshire Police
Lincolnshire Police and Tayside Police

Key Benefits
- Improve inbound call handling and enhance relationships with the public
- Free up time to focus on responding as quickly as possible
- Reduce costs and improve efficiency
- Route calls to different contact centres, depending on location of the caller
- Set-up emergency profiles in My Windsor in case of disaster recovery
- Upload new audio messages quickly and easily via the web
- Improve the exchange of information between your base and mobile units
- Instantly activate major incident (e.g. 03000 123 4455) numbers via My Windsor
- Improve collaboration and interaction between Police forces
NHS/PCT »
Windsor Telecom provide phone numbers and bespoke call handling solutions to:
Thames Valley and Chiltern Air Ambulance Trust,
Wiltshire Medical Services
East of England Strategic Health Authority

Key Benefits
- Improve inbound call handling and eliminate missed/abandoned calls
- Understand call frequency and busy periods and manage staff levels accordingly
- Call statistics demonstrate efficient call handling thus reducing complaints
- Run out of hours service effectively by routing calls to different contact centres
- Budget with a comprehensive inclusive minutes package
- Reduce costs and improve efficiency
- Set-up emergency profiles in My Windsor in case of disaster recovery
- Enables a quicker response thus enhancing relationships with the public
Public Sector and Local Government »
Windsor Telecom provide phone numbers and bespoke call handling solutions to: Renfrewshire Council
Dacorum Borough Council
Mid Bedfordshire District Council
Bedfordshire Borough Council
North Ayrshire Council
Bridgend County Borough Council
Gloucestershire County Council
Powys County Council
South Northamptonshire Council
Staffordshire County Council
Stockton on Tees Borough Council
and Warwickshire County Council

Key Benefits
- Avoid long-term, complex and expensive hardware-based solutions
- Work with us to design a simple, easy to use network-based bespoke solution
- Cut telecoms spend whilst improving your service delivery
- Improve the experience of your callers and route calls efficiently
- Ensure first-time resolution of problems and queries
- Reduce costs through flexible working (staff can hot-desk or work from home)
- Fix inbound call costs with a tailor-made call minute package
- We can work directly with you, or via outsource/systems integration partners
Charities »
Windsor Telecom provide phone numbers and bespoke call handling solutions to:
Assert
Habia
Alzheimer Scotland
Downs Syndrome Association
Narcotics Anonymous
Relate
Scottish SPCA
Computers 4 Africa

Key Benefits
- Clear, transparent and inexpensive proposition
- Save the time of lengthy negotiations with numerous suppliers
- Fix inbound call costs with a tailor-made call minute package
- Reduce telecom costs to spend the money on your deserving causes
- Provide dependable call routing to enhance customer service
- Use 030x numbers as per OFCOM guidelines and improve fundraising
- Reduce costs through flexible working (staff can hot-desk or work from home)
- 030x numbers give your charity a national presence and professional image
- Switch your existing 08x numbers to Windsor to reduce costs
Housing Associations »
Windsor Telecom provide phone numbers and bespoke call handling solutions to:
Mid-Wales Housing Association Ltd
Care and Repair Cymru
Trafford Housing Trust Limited
Western Challenge Housing Association Ltd
Accord Housing Association
Cymdeithas tai Cantref and East Lothian Housing Association

Key Benefits
- Select highly memorable, but inexpensive 030x or 080x phone numbers
- Choose a bespoke bundled call minute package to reduce inbound call costs
- Design a bespoke call recording solution to suit your Housing Association
- Route repair line to on-call agents or route to a maintenance company
- Use out of hours/emergency routing to provide a continuous service
- Avoid long-term, complex and expensive hardware-based solutions
- Use 030x phone numbers to avoid the cost of more expensive 084x numbers
- Setup a tailor-made Zone Plan directing callers based on their location

Narcotics Anonymous

Client Brief

Narcotics Anonymous is a London-based, non-profit making organisation that serves to provide help and advice to people whom drugs have become a major problem in England, Scotland & Wales.

The organisation's 24-hour Helpline is manned by a number of volunteers based in different locations. This meant, to guarantee all calls would be answered, the charity needed to be able to divert Helpline calls to the various landlines and mobiles of the people on duty at 9 different time periods, 7 days a week.

Diverting calls manually 9 times a day for 7 days would be completely impractical so the organisation needed to be able to do this automatically, quick and easily.

Solution
By providing Narcotics Anonymous with an 0300 Helpline number, we were able to design an online solution that enables them to pre-set precisely where their calls go at 9 different time frames, 7 days a week.

The solution is laid out in a user-friendly calendar format and the organisation can make changes by selecting which day and time-frame they need to alter and then simply typing in up to 5 different telephone numbers that calls to the Helpline will go to during this specific period. For example, if the first number allocated between 7am and 10am is engaged it will automatically send the call to the second number and so on – until it's answered or goes to
Voicemail to Email.

Northamptonshire Police

Client Brief

Northamptonshire Police wanted to be able to play messages to callers that dial their non-emergency number in order to alert them to a known incident. They also needed to be able to change this as and when they required with immediate effect.

Solution
We built a solution that allows Northants Police to upload their own audio messages on their non-emergency number within seconds.

Their customised Call Handling system enables them to add, remove, update and change the messages on their number with ease.

Tayside Police

Client Brief

Tayside Police required a telephone number that, when dialled, enabled them to automatically determine the nature of the call and the location of the caller to ensure that the correct department picked it up. One of their departments works specific hours so it was crucial that when they were unavailable their calls were directed to another unit automatically.

The force also wanted the ability to divert all of their non-emergency calls to a selection of alternative numbers instantly which would be chosen depending on the situation.

Solution
We were able to design a two-part Call Handling solution for Tayside Police. Firstly, caller options and sub options are used to determine the nature of the call and the area the caller is from. This ensures that each call to their non-emergency number is directed to the relevant location automatically.

On top of this we were able to add a sophisticated time and day plan that enables the force to select what hours/days their departments are able to take calls. Outside of these hours the force can choose an alternative location that the calls will automatically direct to.

For a no obligation discussion about your Call Handling needs, contact our expert team today on 0333 123 1010 or make a quick enquiry online.

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